"Bellenger Consulting's communication plans are the most fit for purpose I've seen. Plans are straight forward and align to our business as usual operating model. Everyone knows what they need to do for successful delivery."

- Michaela McGlinn, Head of Call Centre, BTFG

"Your change structures and tools are best practice, everyone impacting our business should be using this approach"

- Jo Ross, Senior Manager, Simplification, BTFG



Change and project management

Design and delivery of fit for purpose, end to end change management deliverables. Quality assurance for change & consulting methodologies. Build teams of specialist contractors and coaches employees as appropriate for sustainable change leadership within the business.

Programme support

Design and delivery of programme level change management performance review process. Execution of simplification and continuous improvement for change implementation processes for project, portfolio and programme.


Design of programme learning strategies and plans. Best practice project and vendor management for blended learning builds. Expert instructional design, facilitation and on-the-job coaching. Evaluation and measurement framework design and delivery.


Design and delivery of successful communications strategies, plans and messaging.


Expert consensus building and mediation techniques. Uses customer centric design methods for optimised change management deliverables.

Call Centre and Operations businesses

Identification of impacts to customer calls with recommendations for referral and conversion models. Identification of impacts to functional models. Analysis and depictions of operating models.

Capability and career development

Optimisation of take up and usage of capability frameworks and structured career development programmes. Drives:

  • customer advocacy,
  • sales excellence,
  • productivity and sales within service,
  • leadership development
  • financial results 

​Social media and ecommerce

Strategy, planning and execution for social media, content management system, ecommerce. 

,"Sarah's engagement skills and presence supports programme level stakeholder alignment. She delivers change implementation process improvement.

- Graham Downes, Head of PMO, Reform Programme, BTFG

 Connect: M. +61 437236945sarah@bellengerconsulting.com